Not sure how to find a trustworthy cleaner? Don’t fear! You’ll find the key points needed to hire the best cleaning team for your business compiled in our free checklist.
Find a Trusted Cleaning Company with Our Checklist
Why Is Finding a Reliable Cleaner Important?
Just as you wouldn’t turn up to a job interview wearing a soup-stained tie or a blind date with cobwebs in your hair, it’s crucial your business premise also makes an excellent first impression. Of course, you can always add sprucing the office to your ever-growing to-do list or gather a few reluctant volunteers. But as a clean and tidy environment is proven to keep your employees healthy and productive and can often be the clinching factor in a client’s decision to work with you, it’s best to hire a professional cleaning company to do the hard graft for you.
When hiring a cleaner, businesses should expect more than just shiny floors and fresh-smelling toilets; they should also hope for a space that’s more enjoyable to work in and increases morale. And for that, you need a cleaning firm that you can trust and will constantly exceed your expectations, even if finding them can be a daunting task. That’s why we’ve created this free checklist to have on hand when searching for the ideal cleaning service to suit your property’s needs.
1. Identify the type of cleaning service you require
Do you need domestic or commercial cleaning? A one-off comprehensive deep clean or regular cleaning schedule? Cleaning of the entire building or only specific areas such as meeting rooms? While there can seem like an overwhelming number of options to consider, a well-established cleaning company will happily discuss your requirements and accurately assess the services you need. From window cleaning and floor buffing to building work clear-up and carpet shampooing, they should offer a wide variety of solutions, be equipped with the latest cleaning technologies and know-how to execute each one flawlessly.
2. Choose a local cleaning company
There are many benefits to opting for a local cleaning company. For a start, it lowers costs, as cleaners won’t have to spend money on commuting from a distance, and if they’re headquartered close by, it means they’ll be able to respond quicker and reach your premise faster if you need a job completed urgently. Also, it benefits the local economy, helping to create a cycle where everyone profits.
3. Determine whether they have experience in your industry
At MCS Cleaning, we understand that each client and location has its unique set of demands and hygiene standards that need to be maintained. That’s why the cleaning team you hire must be willing to visit the site before determining what work needs to be done in case the job involves the use of special tools or cleaning equipment. And don’t be afraid to ask questions and dig deeper if you want more clarity.
4. Research their reputation
When employing cleaners to care for your business premises, you’re entrusting them with your most valuable assets, so it’s essential you check their reputation beforehand. A few things to consider include:
- Whether their employees are permanent or contracted
- The number of services they offer and how well equipped they appear to be
- If they have a website that you can refer to, listing testimonials from their current clients.
Searching for reviews online or, even better, approaching other business owners within your industry and asking for their recommendations is also an excellent way to determine the true character of a company.
5. Find out how long they’ve been in business
Although hiring a newer cleaning company offers them a chance to gain more experience — after all, everyone has to start somewhere! — to guarantee a top-notch service, choose established cleaners with a successful track record. Check the company’s accreditations too, as commercial cleaning — especially when it involves industrial equipment — is a specialised skill that requires training.
6. Ensure they communicate clearly
Clear communication from the outset is the key to any successful working relationship. Before signing a contract with a cleaning company, establish what services they will provide, a schedule, a process for sharing feedback and the cost.
Remember, cheapest doesn’t always mean best. If you opt for a team who are undercutting others with ridiculously low prices, they might have insufficient knowledge or use poor-quality tools. Instead, if you’re honest about your budget, a trustworthy company will put together a plan that works for you and meets your requirements.
7. Ask for proof of insurance details
Unfortunately, no matter how good the cleaning company you choose is, accidents can happen. So checking they have proper liability insurance gives you the peace of mind that if something goes wrong at your property, it’s not you who will have to shoulder the cost of damages.
8. Check they are environmentally friendly
With ice caps melting faster than ever, it’s even more vital we’re all taking care of our planet. When hiring a green cleaning company, check they use non-toxic cleaning supplies, eco-friendly solvents and consistently recycle waste. Not only does an end to harsh chemicals being sprayed into the atmosphere minimise negative impacts on the environment, but it also creates a safer workspace, allowing your staff to breathe easy.
9. Question how they train their employees
Often working at the crack of dawn or late at night, cleaners are the invisible heroes who keep commercial buildings spic and span so that your business can operate smoothly. For this reason, if you’re looking for a trustworthy cleaning company, you should pick one that invests in its staff.
Their workforce should be thoroughly trained, well versed in health and safety procedures and rewarded for good performance. However, it’s good practice to confirm the company performs extensive background checks when recruiting as well, so you can rest assured your property is in safe hands, even when you’re not on site.
10. See if they’re willing to be flexible with their hours
A reliable cleaning crew will work closely with their clients to create a program that suits everyone. They should never leave you guessing about when they plan to arrive, get in the way of customers and clients, or disrupt your day-to-day operations. Instead, you know you’ve hired a dependable firm when they always show up on time, tick-off all the tasks required and provide a consistently solid service every time.
Frequently Asked Questions About Finding a Trustworthy Cleaner
How do I know if a cleaning company is trustworthy?
A trustworthy cleaner will be transparent about pricing, insured, experienced, well-reviewed, and willing to provide a quote in advance.
What questions should I ask before hiring a cleaner?
Ask about insurance, staff training, experience in your industry, cleaning products used, flexibility of hours, and how feedback or issues are handled.
Is it better to hire a company or an individual for cleaning services?
A professional cleaning company typically offers greater reliability, insurance coverage, trained staff, and continuity in case a cleaner is unavailable.
How important is insurance when hiring a cleaning service?
Insurance is essential. It protects your business in the event of accidental damage, injury, or loss that occurs during the cleaning process.
Do professional cleaners provide their own equipment and products?
Most reputable cleaning companies supply their own equipment and products, including eco-friendly options.
How can I check a cleaning company’s reputation?
Look for verified reviews, testimonials, accreditations, and recommendations from other businesses in your sector.
Are environmentally friendly cleaning companies as effective as traditional ones?
Yes. Modern eco-friendly cleaning products are highly effective and reduce risks to staff health and indoor air quality.
How often should commercial premises be professionally cleaned?
This depends on foot traffic, industry, and space usage, but most businesses benefit from regular, scheduled cleaning rather than ad-hoc services.
